Date : August 27, 2009
What does Travelocity.com’s Customer Bill of Rights Guarantee?
Travelocity.com has come to be one of the most popular online travel sites on the market. A large part of Travelocity’s marketing campaign revolves around their guarantee that “you’ll never roam alone”; to support this tagline, their website features a Travelocity Customer Bill of Rights, which proclaims their commitment to doing everything in their power to serve their customers to the best of their ability. In this section, we take a look at what this Customer Bill of Rights offers consumers like you.
The Travelocity Customer Bill of Rights outlines 7 principals upon which they “realigned our entire organization so that our products, policies and employees protect them.” Below we list these 7 proclamations as they appear on the website:
1. You have the right to book with a travel company that looks out for you, all trip long.
2. You have the right to the best overall value in travel.
3. You have the right to unbiased information up front.
4. You have the right to a straightforward presentation of your options.
5. You have the right to find what you're looking for quickly and easily.
6. You have the right to speak with someone and get help anytime.
7. You have the right to be inspired by your travel company.
Below each principal, or “right” as they call them, is a brief explanation of what this means to you as a valued customer. The fact that Travelocity.com has devoted an entire section, in writing, to how they treat their customers is a good sign when it comes to customer service. Though no online travel service is perfect, we certainly think that clearly stating the value customers hold is a positive sign. In a world where some companies are simply looking to make a quick buck, it’s encouraging to see that Travelocity states their objectives simply and clearly. Not bad things to reference if you ever have a problem with service; just say “Hey, I’d like you to read me my Travelocity rights!” It’s worth a shot!
